Configure when to re-attempt failed TRX billing charges. Industry research shows spacing retries around payroll dates (1st & 15th) recovers 15–25% more revenue than daily attempts.
Failed card attempts have a cost and a risk of card blocking — so less is more.
days
Catch quick fixes
days
Post-payday window
days
Next payday cycle
days
Final attempt
After max retries: Subscription moves to cancelled status. Customer receives a final payment failure email with a reactivation link.
Hard declines (card expired, stolen, do-not-honour) skip the retry queue — customer is notified immediately and subscription paused until card is updated.
Currently Failed — Retry Queue
Live data
Customer
Processor
Failed On
Day #
Retries Used
Next Retry
Status
Loading retry queue…
Customer Name
email@example.com
Activity Timeline
📋 Activity Log
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How did the customer cancel?
Select the method for your records.
⚠️ Confirm Cancellation
Variant preview
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