Total Billing iTotal value charged to customers during the period.Reported on charge date.Successful charges only. $1 verification holds are excluded.
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in selected period
Total New Billing iValue of first-time subscription charges during the period.Reported on the date a trial converts to a paid subscription.The initial paid charge for a subscription. Excludes renewals.
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in selected period
Total Payments iNumber of successful payments received during the period.Reported on payment date.Failed and reversed payments are not included.
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in selected period
Total Refunds iTotal value of refunds processed during the period.Reported on refund transaction date.Only successful refunds are included.
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in selected period
Total MRR iMonthly recurring revenue from active paying subscriptions.Actual value on each day — history, not a forecast.Refunds, one-off charges and $1 holds are not included.
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current
Total Sign-ups iTotal subscriptions signed up during the period.Reported on the subscription creation date.Includes trials. Reflects new customers acquired.
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in selected period
Total Activations iSubscriptions activated during the period.Reported on the activation date (trial → paid).Only trial-to-paid conversions are included.
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in selected period
Total Subscription Churn Rate iPercentage of subscriptions cancelled during the period.Cancellations ÷ subscriptions active at the start of the period.Lower is better. Trial expirations are not included.
Configure when to re-attempt failed TRX billing charges. Industry research shows spacing retries around payroll dates (1st & 15th) recovers 15–25% more revenue than daily attempts.
Failed card attempts have a cost and a risk of card blocking — so less is more.
days
Catch quick fixes
days
Post-payday window
days
Next payday cycle
days
Final attempt
After max retries: Subscription moves to cancelled status. Customer receives a final payment failure email with a reactivation link.
Hard declines (card expired, stolen, do-not-honour) skip the retry queue — customer is notified immediately and subscription paused until card is updated.
Currently Failed — Retry Queue
Live data
Customer
Processor
Failed On
Day #
Retries Used
Next Retry
Status
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Customer Name
email@example.com
Activity Timeline
📋 Activity Log
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How did the customer cancel?
Select the method for your records.
⚠️ Confirm Cancellation
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